LEGENDARY EXPERIENCE
Data-driven approach to understanding the needs of our community,
havingmeaningful impact to those we serve, and elevating the customer experience.
We will grow the sense of community at the Centre.
AQUATICS
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Restructured elements of the lifeguard team to better address setup needs, respond to first aids and complete maintenance tasks
CHILDREN'S PROGRAMS
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Introduced sensory backpacks for participants in Summer Camps to support children of all needs
SPORT & FITNESS
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Celebrated a record number of participants and vendors at our 10 Mile Tri & Fit Fest
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Partnered with Special Olympics to host a Pickleball tournament
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Launched a survey to hear directly from Members about their experience in key fitness areas, and acted on the feedback
CUSTOMER SERVICE
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Implemented Member Hours to enhance the experience at the facility during our peak hours and to help alleviate pressure on the parking lot
MARKETING
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Launched Inaugural Pickleball Tournament with sold out numbers
HUMAN RESOURCES
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Created an employee value proposition and used it at the youth career fair - "We don't just talk about an awesome workplace, we live it every day. We are MNPCSC - where passion for our people, sport, and community is the core of everything we do."
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Hosted our first volunteer appreciation event
FACILITY OPERATIONS
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Installed new lighting along north entrance pathway to enhance safety in early mornings and evenings
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Installed new benches at north end of parking lot
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Repainted dive tower in advance of a large international FINA competition
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Replaced shower tiles and shower panels in men's executive locker room
OCCUPATIONAL HEALTH & SAFETY
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Launched new, user friendly app for incident/accident reporting
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Initiated monthly meetings with Calgary Police Service Community Resource Officer to enhance safety and resource coordination
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Improved safety by adding 3 cameras to the parking lot and north corridor, with a feed to the exterior traffic circle to assist with pickups
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40% reduction in controllable accidents
PARKING LOT
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Parking team members trained in tractor use to enhance snow removal to reduce slips and falls
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Relocated and repainted accessibility, expectant mother, and car pool stalls at north entrance with closure of south
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Introduced 2 pm to 8 pm parking shift to help manage parking lot during peak period