BUSINESS SUSTAINABILITY
Proactively plan, execute, evaluate, and adjust to ensure the financial success and business sustainability of the Centre. Through financial and purpose driven decision criteria, ensure the Centre meets the evolving needs of the community while ensuring long-term viability.
CHILD CARE
Increased enrolment by almost 50% from 2023
LEAP
We aim to lead in energy efficiency and water conservation. LEAP enables investment in new systems and technologies to achieve our sustainability goals
FITNESS
Initiated a quarterly equipment deep clean process to set the standard for cleanliness and safety
PERSONAL TRAINING
Created a Trainer Retention Program to hold onto the amazing talent that we have developed with in our department
GROUP FITNESS
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Improved our KPI tracking process to ensure reliability and consistency
SALES & MARKETING
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Customer Retention was increased by more than 10% from 2023
HUMAN RESOURCES
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HR focused on recruiting, onboarding and performance management
FACILITY SERVICES
Completed over $1.3 million of infrastructure capital projects including:
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Replaced domestic water piping
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Replaced sanitary sewage pipe
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Replaced storm drain piping
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Replaced RVR condensing unit
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Resurfaced all gym flooring
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Numerous pumps replaced
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Repaired tent roof
CUSTODIAL
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Ran a process to select new after-hours cleaning partner saving the organization thousands of dollars
OCCUPATIONAL HEALTH
& SAFETY
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Developed and introduced a comprehensive pre-work Safety Contractor Bundle
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Implemented new monthly fire extinguisher checks by OHS Committee
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Installed new fire panel at the
North entrance -
Replaced portion of fire suppression system in the basement
FINANCE
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Secured favorable renewal terms with payment processor which reduced credit card transaction fees
INFORMATION TECHNOLOGY
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Implemented new internet based phone system which improved service and reduced operating costs
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Addressed network stability issues by replacing old hardware and securing an improved backup internet service provider