BUSINESS SUSTAINABILITY

Proactively plan, execute, evaluate, and adjust to ensure the financial success and business sustainability of the Centre. Through financial and purpose driven decision criteria, ensure the Centre meets the evolving needs of the community while ensuring long-term viability.

CHILD CARE

Increased enrolment by almost 50% from 2023

LEAP

We aim to lead in energy efficiency and water conservation. LEAP enables investment in new systems and technologies to achieve our sustainability goals

FITNESS

Initiated a quarterly equipment deep clean process to set the standard for cleanliness and safety

PERSONAL TRAINING

Created a Trainer Retention Program to hold onto the amazing talent that we have developed with in our department

GROUP FITNESS

Improved our KPI tracking process to ensure reliability and consistency

SALES & MARKETING

Customer Retention was increased by more than 10% from 2023

HUMAN RESOURCES

HR focused on recruiting, onboarding and performance management

FACILITY SERVICES

Completed over $1.3 million of infrastructure capital projects including:

Replaced domestic water piping
Replaced sanitary sewage pipe
Replaced storm drain piping
Replaced RVR condensing unit
Resurfaced all gym flooring
Numerous pumps replaced
Repaired tent roof

CUSTODIAL

Ran a process to select new after-hours cleaning partner saving the organization thousands of dollars

OCCUPATIONAL HEALTH
& SAFETY

Developed and introduced a comprehensive pre-work Safety Contractor Bundle
Implemented new monthly fire extinguisher checks by OHS Committee
Installed new fire panel at the
North entrance
Replaced portion of fire suppression system in the basement

FINANCE

Secured favorable renewal terms with payment processor which reduced credit card transaction fees

INFORMATION TECHNOLOGY

Implemented new internet based phone system which improved service and reduced operating costs
Addressed network stability issues by replacing old hardware and securing an improved backup internet service provider

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